This Privacy Policy explains how Print Palette processes personal data when you use our website, contact us, upload files, or request print services. It also describes the main choices and rights available to you under applicable data protection law.
We use personal data to respond to inquiries, review uploaded files, prepare quotations, manage proofing and production, arrange collection or local delivery, process payments, maintain records, secure the website, and meet legal and accounting obligations. We may also use limited technical data to improve site reliability and understand general usage patterns.
We may share personal data with operational partners that help us run the website, process payments, manage communications, support file handling, or arrange local delivery. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data when required to comply with law, lawful requests from public authorities, court orders, or other legal processes. We may also share information where necessary to protect our rights, prevent fraud, or address security incidents.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to processing based on legitimate interests. You may also raise concerns with the competent data protection authority if you believe your rights have been affected.
To exercise your rights, send a clear request describing the data or processing activity concerned and the outcome you seek. We may ask for information needed to verify your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant inquiry, order handling, proofing, accounting, legal compliance, or dispute management. When data is no longer needed, we delete it or anonymize it unless a longer period is required by law or necessary to establish, exercise, or defend legal claims.
If we make material changes, we will revise the policy text and may provide additional notice where appropriate. The version in effect is the one published on the site at the time of your visit or interaction.
We may process contact details, order information, uploaded image files, print specifications, proofing choices, delivery details, payment-related records, and technical data such as device and usage information. Where a customer submits artwork or other content, we also process the information contained in those files to handle the requested print service.
We collect data from contact form submissions, email correspondence, file uploads, order and payment steps, proofing communications, and website interactions. Some technical data is generated automatically when the site is used, including basic log and device information needed to operate and secure the service.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can manage cookies through your browser settings and, where available, through the cookie controls shown on the site. Blocking some cookies may affect site functions such as form handling, preference storage, or basic performance measurement.
Where the GDPR applies, Print Palette acts as a controller for the personal data it determines how and why to process. Processing is carried out on a lawful basis that may include contract performance, legal obligation, legitimate interests, or consent, depending on the activity involved.
Where applicable, you may have the right to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a portable format. If processing is based on consent, you may withdraw it for future processing without affecting prior lawful processing.
